Shipping policy

1.Shipping Destinations

We currently ship to the following regions:

  •          North America (USA, Canada, etc.)
  •          Europe (most EU countries), UK
  •          Asia-Pacific (China Hong Kong/Macau/Taiwan, Australia, New Zealand, Singapore, Malaysia, Japan, Thailand, Vietnam, Philippines)
  •          Other regions (please contact us to confirm before ordering)

If you cannot find your country/region at checkout, please email us at contact@wisdpi.com to confirm before placing your order.

2.    Order Processing Time

All in-stock orders will be processed within 2-3 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email from contact@wisdpi.com with tracking information.

Pre-order items are excluded from the above.

3.    Shipping Methods & Estimated Delivery Time

Estimated delivery times are based on normal conditions. Delays caused by customs clearance, weather, or local postal delays are beyond our control. We are not responsible for delivery delays caused by incorrect or incomplete address information provided by the customer.

Shipping Method  Estimated Delivery Time Trackable Notes

Standard Shipping 

(We currently partner with three leading international logistics companies: Yanwen, Yuntrack (last-mile usually USPS/GOFO), Taijia (last-mile usually SwiftX))

Official reference: 

US 7-10 business days; 

JP 4-7 business days; 

UK 4-7 business days;

EU 4-15 business days

Yes

 

Applicable to orders under $200. 

For higher-value or bulk orders, we will try to split them into multiple packages to ensure shipping safety.
Express Shipping (DHL/FedEx)

3-7 business days

Yes

 

 Recommended for urgent orders.

China Hong Kong/Macau/Taiwan

HK: SF Express;

Taiwan: XinYouBao (provided by Taijia)

 HK: 1-2 business days; Taiwan: 7-10 business days

Yes

 

 Taiwan can also use SF Express (requires personal customs clearance code/ID info consistent with EZ Way).

 

4.    Shipping Fees

Standard shipping is the default service. Shipping fees are automatically calculated at checkout based on destination and package weight.

Express shipping fees are quoted by the carrier and may vary.

If you request a specific carrier (e.g., DHL/FedEx), we will try our best to obtain the lowest rate for your reference. Please email us at contact@wisdpi.com to confirm before ordering.

5.    Order Tracking

After your order ships, the tracking number will be sent to your email.

You can track your package on the following websites:

  •         Third-party aggregator: https://www.17track.net/en
  •         Yuntrack: https://www.yuntrack.com/parcelTracking
  •         Taijia: http://k5.takesend.com:8180/WebTrack?action=list&language=en

Please allow 2-3 business days after shipment for tracking information to update.

6.    Customs, Duties & Taxes

Packages may be subject to routine customs inspection, which is a normal part of international shipping.

If this happens, we will actively cooperate with customs instructions and follow up closely to ensure a smooth inspection. Once the inspection is complete, we will prioritize expedited transit of your goods.

7.     Lost or Damaged Packages

7.1 Lost Packages:

If your order is not delivered within the estimated timeframe plus 10 business days, please contact us. For potential lost parcels, we will verify with the carrier and resolve within 30 days of shipment confirmation. Upon carrier confirmation of loss, we will, at our option, refund or reship.

If tracking shows "delivered" but you haven't received it, please first check with neighbors or your local post office, then contact us immediately. We will verify with the carrier and open an investigation.

Claims regarding “delivered but not received” must be reported within 7 business days of the carrier’s delivery status. We will still review late cases at our discretion, but carrier investigation success may be limited.

If the package shows as "available for pickup" (usually held by the carrier for 1 week), we will notify you by email and try every possible way to reach you. If not collected within the carrier’s holding period, the parcel may be returned to sender or disposed of per carrier policy. Reshipping fees / loss will be the customer’s responsibility if caused by no pickup.

7.2 Damaged Packages:

Please inspect the package appearance upon delivery. If there is obvious external damage, please note it to the courier before signing.

If you find internal damage or missing items, please contact us within 3 business days of signing, and provide photos of the packaging and the product. We will provide a solution.

8.    Address Changes & Order Cancellation

Please carefully verify your shipping address before placing an order.

To change your address or cancel an order, please contact us within 12 hours after placing the order.

Once the order status changes to "Processing" or "Shipped", we are unable to modify the address or cancel the order.

9.    Undeliverable Packages

If a package is returned due to any of the following reasons:

  • Incorrect or incomplete address
  • Not picked up at the post office
  • Refused delivery

The customer will bear the loss of the package. Please ensure your address is accurate and complete, and pick up your package in a timely manner.

10. Contact Us

If you have any questions about this logistics policy or your order, please contact us:

Email: contact@wisdpi.com